Patient Privacy Policy

Last reviewed: September 2026

This notice explains how Garton & Garton Limited collects, uses, stores and shares personal information when you are referred to Dr Stuart Garton or another clinician working on behalf of Garton & Garton Limited for dental implant or related dental care.

It applies particularly where information about you has been provided to us by your own dentist or another healthcare professional.

1. Who is responsible for your information?

The data controller for information processed as part of this clinical referral service is:

Garton & Garton LimitedCompany number: 13193117Registered office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PFEmail: smile@drstuartgarton.com

Garton & Garton Limited determines how and why personal information received through the referral pathway is used.

Clinical treatment may sometimes be delivered at another dental practice. Where another practice independently determines how it uses information about you, it may also act as a separate data controller and will have its own privacy information.

The referral pathway may be promoted through the Engage Implant website. Engage Implant Education Limited is not the clinical data controller for referrals made to Garton & Garton Limited, and identifiable clinical referral information is not used for Engage Implant course marketing or delegate education.

2. How do we receive information about you?

We may receive information:

  • from the dentist or dental practice referring you;
  • directly from you;
  • from another healthcare professional involved in your care;
  • from a dental laboratory, imaging provider or specialist involved in your treatment; and
  • from previous clinical records where these have been appropriately shared with us.

Where your information is supplied by a referring dentist, they should normally have discussed the referral with you and explained that relevant information will be shared to enable us to assess and, where appropriate, treat you.

3. What information may we receive?

Depending upon the nature of your referral, this may include:

  • your name and date of birth;
  • contact details;
  • relevant medical history;
  • medication and allergy information;
  • dental and implant history;
  • details of the reason for referral;
  • clinical notes and correspondence;
  • dental charts;
  • radiographs, CBCT imaging, scans or photographs;
  • proposed or previous treatment;
  • details of your referring dentist and dental practice; and
  • other information reasonably necessary for safe assessment and treatment.

Health information is treated as confidential special-category personal data and receives additional protection under data-protection law.

We aim only to collect information that is relevant and necessary for your care.

4. Why do we use your information?

We may use your information to:

  • receive and assess your referral;
  • contact you regarding the referral;
  • arrange consultations, investigations and treatment;
  • assess your medical and dental suitability for treatment;
  • plan and provide safe dental and implant care;
  • communicate with your referring dentist and other healthcare professionals involved in your care;
  • obtain laboratory, imaging or specialist services where necessary;
  • maintain appropriate clinical records;
  • arrange follow-up and aftercare;
  • manage fees, appointments and administration associated with your care;
  • deal with enquiries, complaints or concerns;
  • meet professional, regulatory, safeguarding and legal obligations; and
  • establish, exercise or defend legal claims where necessary.

We will not use confidential clinical referral information for unrelated marketing purposes.

5. Our lawful basis for using your information

Under the UK General Data Protection Regulation and Data Protection Act 2018, we must have a lawful basis for processing personal information.

Depending on what we are doing, we may rely upon:

Legitimate interests – Article 6(1)(f)Where it is necessary for us to receive and manage appropriate clinical referrals, communicate with patients and healthcare professionals and operate a safe and effective private dental service.

Contract – Article 6(1)(b)Where processing is necessary to take steps requested by you before treatment or to provide services under our treatment relationship with you.

Legal obligation – Article 6(1)(c)Where information must be processed or retained to comply with a legal or regulatory obligation.

Because clinical and medical information is special-category data, we also rely primarily upon:

Article 9(2)(h) UK GDPR – provision of health care or treatment, together with the relevant condition under Schedule 1, Part 1 of the Data Protection Act 2018.

Clinical information is processed by, or under the responsibility of, healthcare professionals who are subject to professional duties of confidentiality.

Where necessary in relation to complaints, claims or legal proceedings, other lawful conditions may apply, including Article 9(2)(f), relating to the establishment, exercise or defence of legal claims.

Your agreement to your dentist making a referral is important from a professional confidentiality perspective. However, this is separate from "consent" as a lawful basis under UK GDPR, and we do not ordinarily rely upon UK GDPR consent to maintain your clinical record or provide necessary healthcare.

6. Who may we share information with?

Where necessary for your care or where otherwise permitted by law, information may be shared with:

  • your referring dentist or dental practice;
  • dentists, specialists and other healthcare professionals involved in your care;
  • the dental practice at which treatment is provided;
  • dental laboratories;
  • imaging and diagnostic providers;
  • your GP or another healthcare provider where clinically appropriate;
  • appropriately authorised administrative or clinical staff;
  • secure software, IT, communications and clinical-system providers acting on our behalf;
  • professional advisers, indemnity organisations or insurers where necessary;
  • regulatory or statutory bodies where required;
  • safeguarding authorities where necessary; and
  • courts, law-enforcement bodies or other organisations where disclosure is legally required or otherwise lawfully justified.

We only share information that is reasonably necessary for the relevant purpose.

Anyone processing information on our behalf is expected to maintain appropriate confidentiality, security and data-protection standards.

7. Communication with your referring dentist

Referral care often requires communication between Garton & Garton Limited and the dentist who referred you.

This may include information about:

  • our assessment;
  • diagnoses;
  • imaging;
  • treatment options;
  • implant planning;
  • treatment undertaken;
  • healing and review;
  • restorative requirements;
  • complications or relevant clinical findings; and
  • future maintenance.

This information is shared to support safe and joined-up healthcare.

You may discuss any concerns you have about information being shared with the clinician responsible for your care.

8. How do we protect your information?

We take appropriate technical and organisational measures to protect confidential information against loss, inappropriate disclosure, alteration or unauthorised access.

These measures include, where appropriate:

  • access controls;
  • password-protected clinical systems;
  • encryption of confidential information in storage or transit;
  • secure clinical record systems;
  • appropriate backup arrangements;
  • restricting access to people who require information for their role; and
  • confidentiality and data-protection requirements for staff and service providers.

Confidential clinical information should only be transferred using appropriately secure methods.

9. Using external service providers

We may use carefully selected organisations to provide services such as clinical software, secure referral systems, communications, IT hosting, backup or administration.

Where these organisations process personal information on our behalf, appropriate contractual and security arrangements are put in place.

Where information is processed outside the United Kingdom, we will ensure that an appropriate lawful transfer mechanism and safeguards are in place where required by UK data-protection law.

10. Teaching, education, photographs and marketing

Receiving clinical care through this referral pathway does not mean that your identifiable information, photographs, radiographs or treatment will automatically be used for teaching, professional education, publication, social media or marketing.

Where identifiable patient material is proposed for such a purpose, this will be dealt with separately and appropriate permission will be obtained where required.

Fully anonymised information that can no longer identify an individual may be used for legitimate purposes such as clinical audit, service evaluation or education.

11. How long do we keep your information?

Clinical dental records are retained for appropriate clinical, professional, legal and regulatory purposes.

As a general retention period, dental clinical records will normally be retained for at least 11 years following the last relevant clinical entry or completion of treatment.

For patients treated as children, records may need to be retained for longer, generally until at least the patient's 25th birthday, or 26th birthday where treatment ended when the patient was 17, where this results in a longer retention period.

Records may be retained for longer where there is an appropriate clinical, safeguarding, regulatory, indemnity or legal reason to do so.

Information that no longer needs to be retained will be securely deleted or destroyed.

12. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • ask what personal information we hold about you;
  • obtain a copy of your personal information;
  • ask us to correct inaccurate or incomplete information;
  • ask us to restrict particular processing;
  • object to certain processing;
  • request deletion of information in circumstances where the right to erasure applies; and
  • request transfer of certain information where the right to data portability applies.

These rights are not absolute. For example, we may be required or entitled to retain clinical records even where a patient asks for them to be deleted.

We may need to confirm your identity before releasing confidential information.

13. Automated decision-making

We do not make decisions about your clinical care solely through automated decision-making or profiling.

Clinical decisions relating to your suitability for implant or dental treatment are made by appropriately qualified clinicians.

14. If you do not want information shared

You can discuss concerns about confidentiality or sharing information at any stage.

There may be circumstances where some information must be shared or retained because of professional, safeguarding or legal requirements. Where appropriate, we will explain this to you.

15. Questions or concerns

If you have questions about how Garton & Garton Limited uses your information, or wish to exercise a data-protection right, please contact:

Garton & Garton LimitedEmail: smile@drstuartgarton.com

If you remain concerned about the way your personal information has been handled, you also have the right to raise a concern with the:

Information Commissioner's OfficeWycliffe HouseWater LaneWilmslowCheshireSK9 5AFHelpline: 0303 123 1113

We would welcome the opportunity to address your concern directly first.

16. Changes to this notice

We may update this notice from time to time to reflect changes in our clinical services, technology, suppliers or legal requirements.

The current version will be made available through our clinical referral service and website.